| Terms and Conditions All of our flowers are sent out in perfect condition, however should you have a complaint this will be needed by email or post within 2 days of delivery. FLOWERS AND GIFTS Due to seasonal and local availability we cannot guarantee that the content of your delivery will always match identically what is shown on this site. In the interests of providing you with the best possible floral delivery your florist may substitute one or more items. If there are particular flowers or colours that you would prefer to be included or even excluded, then we will do our utmost to meet your request. Please use the Special Instructions box on the recipient details screen. Prices All prices quoted include postage, packaging, delivery (as described below) and VAT at the standard rate. Delivery Please ensure the correct address details are provided for the intended recipient and contact details in the event of any delivery problems. We cannot be held responsible for orders being delayed by incomplete or incorrect information. Should the recipient not be home we or our carrier will attempt to deliver to a neighbour or post a card through the letterbox informing them that a delivery has been attempted. Please ensure the correct address is provided for the recipient. If an attempted delivery fails (such as the wrong address specified on the order), we reserve the right to charge additional costs to re-deliver or to deduct the shipping costs/product wastage/courier return fee from any refund if the order is subsequently cancelled. There may be delays in delivery where a third party is involved, such as delivery to hospitals, hotels, offices and ships. In case of delivery to such locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery. Our liability for non-delivery of the products shall be limited to replacing the product within reasonable time. Data protection We are committed to protecting your privacy (in accordance with the Data Protection Act 1998). W shall only use the information received from you for the purpose of processing your order and to provide you with the best possible service. We will never share your confidential information with anyone, and will not e-mail you in the future unless you have given us your consent. Privacy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: your name address phone number email address credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us. « Back |
Oswestry Florist